We collect only the information reasonably needed to provide quotes, communicate with sellers, arrange pickups, complete purchases, and operate this website.
1. Information we collect
Information you provide
When you request a quote, contact us, or arrange a pickup, you may provide:
- Your name, phone number, email address, and preferred contact method.
- Your pickup address or general location.
- Photos, model details, serial-number information, condition notes, and other information about the wheelchair or mobility equipment.
- Transaction and payment details necessary to complete a purchase.
- Messages you send through phone, text message, email, WhatsApp, or Facebook Messenger.
Information collected automatically
When you visit the website, basic technical information may be collected automatically, including browser type, device type, approximate location, pages viewed, referral source, and general usage information.
2. How we use information
We may use information to:
- Review mobility equipment and prepare a quote.
- Contact you about your request.
- Schedule, confirm, and complete a pickup.
- Process and document a purchase.
- Prevent fraud, misuse, or security incidents.
- Improve the website, customer service, and business operations.
- Comply with legal and regulatory obligations.
3. Sharing and disclosure
We may provide limited information to service providers only when reasonably necessary to operate the website or complete the service you requested. These providers may include website hosting, analytics, communication, payment, mapping, and technical-support providers.
We may also disclose information when required by law, to respond to a valid legal request, to protect our rights or safety, or in connection with a business transfer such as a merger or sale of assets.
Service providers are expected to use information only for the services they perform for us and not for their own independent marketing.
4. Cookies, analytics, and third-party services
Our website uses Google Analytics to understand general website traffic and usage. Google Analytics may collect information such as session activity, browser and device information, and approximate geographic location.
We may also use Google Maps, Google Fonts, and links to communication services such as WhatsApp and Facebook Messenger. When you interact with those services, their own privacy policies may apply.
You can limit cookies through your browser settings. Disabling some technologies may affect how parts of the website function.
5. Data retention
We keep personal information only for as long as reasonably necessary to respond to your request, complete a transaction, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.
6. Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
7. Your choices and privacy requests
You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We may need to verify your identity before completing a request.
You may also ask us to stop nonessential communications. Transactional messages related to an active quote, pickup, or purchase may still be sent when necessary.
Residents of states with applicable consumer privacy laws may have additional rights. We will respond to verified requests as required by applicable law.
8. Children's privacy
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. External links
Our website may link to third-party websites or communication platforms. We are not responsible for the privacy practices or content of those third-party services.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
11. Contact us
For privacy questions or requests, contact: